Return Policy

At hovenak.com, we want your post-purchase experience to be as straightforward as possible. The following outlines our rules for order cancellations, product returns, and refund processing.

Order Cancellations

A full refund is available for any order that is cancelled before it enters the shipment or production phase. The moment an order has been shipped out, it is no longer eligible for cancellation, and the standard return process will apply instead.

Item Returns

A return request must be initiated within 14 days of the product being received. To be eligible, the item must be unused, kept in the same condition as when it arrived, and returned in its original packaging. Please include your receipt or proof of purchase with the return. It is important to contact our customer service team at support@hovenak.com to obtain the correct return address; items sent directly to a manufacturer or transit station cannot be accepted.

Refund Timelines

Once your return reaches us and passes inspection, we will send you an email confirming its arrival and notifying you of the approval or rejection of your refund. An approved refund is credited back to the original method of payment within a certain amount of days. If the refund does not appear as expected, we recommend first checking your bank account, then contacting your credit card company—posting delays can sometimes occur—and finally reaching out to your bank, as their processing times vary. Should the refund still be missing after these steps, please get in touch with us at support@hovenak.com for further assistance.